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Frequently Asked Questions
Questions About Shopping for California Baby Products
I'm not comfortable ordering online. Can I call in my order?
How do I track my order?
How can I receive a printed catalog?
Where can I find California Baby products locally?
What methods of payment do you accept?
How does California Baby ship products and what are the rates?
Can I cancel or change an order?
Why can't I add something to my shopping cart?
I'm not comfortable ordering online. Can I call in my order?
California Baby can only accept orders online. Shopping on our site is safe and secure. We use Secure Sockets Layer (SSL) encryption to keep your information safe, and we never distribute your personal information to third-party vendors.
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How do I track my order?
There are two ways to track your order:
- After successfully placing your order on our website, you will receive an email order confirmation from customerservice@californiababy.com. A link to check order status may be found within the body of the email after the statement, “You can always find out the current status of your order by going to.”
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All packages sent via UPS will have a tracking number assigned and will be emailed to you upon shipment of your order. The tracking number comes from a second party--you will not see the California Baby email address. For UPS, the sender’s address is Quantum View.
Important:
- It takes up to 72 hours after you place your order for the tracking number to be available
- Check your Junk Mail Box as many times these notifications go directly there
- Use our Contact Us form to request tracking if you are unable to retrieve your tracking link; please be aware that we cannot process telephone tracking requests
Shipment tracking is not available for packages shipped via United States Postal Service (USPS). California Baby cannot guarantee delivery or replace any lost shipments when we ship via USPS. This is why we prefer to ship UPS; they are traceable and are insured.
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How does California Baby ship products and what are the rates?
Our standard shipping is via UPS Ground. We process and ship orders Monday - Friday within 72 hours of receipt. Click here for complete shipping information.
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Where can I find California Baby products locally?
California Baby products are found at natural health food stores like Whole Foods Markets, select gourmet markets and specialty stores, beauty supplies, pharmacies and children’s boutiques. You can also find a select mix of California Baby products on the baby aisle at Target stores and Babies R’ Us nationwide. If your local store does not carry California Baby products, we suggest they contact us directly so that we can ensure a steady supply of your favorite California Baby products. Click here to go to our Store Locator page.
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How can I receive a printed catalog?
As an eco-friendly company, we do not produce a formal catalog. Our website showcases our entire product line and is the best product information source. Ordering online is a safe, secure and the earth-friendly way to buy our products. Occasionally we will include new or seasonal product information sheets with your order. They are printed sustainably on FSC approved paper, which contains 100% recycle content post consumer waste. Printed using soy inks. We do not mail out order forms or info sheets.
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What methods of payment do you accept?
Visa
MasterCard
American Express
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Can I cancel or change an order?
Once you submit your order, it cannot be changed or cancelled.
If you purchased the product from a retail store or an online merchant, please contact them directly.
California Baby® has a ‘No Return’ Policy. We recommend that you purchase sample/travel sizes if you are trying a product for the first time. Click here to see our sample/travel sizes.
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Why can't I add something to my shopping cart?
Make sure your browser`s cookies are enabled. To enable cookies, follow the instructions below for the browser version you are using.
Netscape 7.1/Mozilla 5.0
- Select "Preferences" from the Edit menu.
- Click on the arrow next to "Privacy & Security" in the scrolling window to expand.
- Under "Privacy & Security", select "Cookies."
- Select "Enable all cookies".
- Click "OK".
Microsoft Internet Explorer 6.0+
- Select "Internet Options" from the Tools menu.
- Click on the "Privacy" tab.
- Click the "Default" button (or manually slide the bar down to "Medium") under "Settings".
- Click "OK".
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Still haven't answered your question(s)?
Please fill out our Contact Us form.
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